Department: Operations & Warehouse Management
We are looking for an experienced Operations Manager to lead and oversee the daily operations of our warehouse and records management facility. This role is responsible for ensuring the efficient, secure, and compliant handling, storage, and retrieval of physical and electronic records across the organisation.
The ideal candidate will bring strong leadership, operational planning, and compliance management skills, with experience in warehouse operations or records management environments.
Key Responsibilities
Operational Management
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Lead and supervise warehouse and operations staff, ensuring smooth day-to-day operations.
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Oversee the storage, organisation, retrieval, and security of physical and digital records.
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Ensure facilities, vehicles, and operational equipment are properly maintained and safe to use.
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Conduct spot checks on data capturing, scanning quality, and records accuracy.
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Maintain strong relationships with drivers, packing teams, and clients to identify and resolve operational issues.
Process Improvement
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Develop and implement best practices for records management, including filing, indexing, archiving, and retrieval.
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Improve operational workflows to increase efficiency, accuracy, and accessibility of records.
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Address and resolve client complaints and operational challenges.
Compliance & Risk Management
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Ensure compliance with legal and regulatory requirements related to records management and data protection.
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Conduct regular audits and inspections to ensure adherence to retention policies and security protocols.
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Maintain health and safety standards, including safety meetings and required certifications.
Team Leadership
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Supervise and support a team of records management specialists, data capturers, drivers, and warehouse assistants.
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Provide training and development to ensure staff follow records management procedures and operational standards.
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Monitor team performance and conduct regular performance reviews.
Technology & Digital Records
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Work with IT teams to maintain and improve electronic document management systems (EAS).
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Support the digitisation of physical records and transition to electronic storage solutions.
Reporting & Monitoring
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Prepare regular reports on operational performance and workflow progress.
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Provide daily scanning statistics and monthly audit reports.
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Ensure management is kept informed of operational progress and challenges.
Qualifications & Experience
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Minimum 3 years’ experience in warehouse or operations management (records management experience preferred).
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Knowledge of records storage and archiving systems is advantageous.
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Proficiency in Microsoft Office, particularly Excel.
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Strong organisational, leadership, and problem-solving skills.
Key Attributes
✔ Professional and well-presented
✔ Able to work independently and under pressure
✔ Strong attention to detail
✔ Proactive and solution-focused
✔ Excellent communication and leadership skills
Submit detailed cv to: recruitment@igholdings.co.za or Call us on 0645117548 W/App: 0645117548